AI Reduces Costs: Cutting Outsourcing Expenses with Automation

Merci ! Partagez avec vos amis !

Vous avez aimé cette vidéo, merci de votre vote !

Ajoutées 6 mois by admin

9 Vues

Before implementing Raya, our AI solution, we had a team of six support staff, relying heavily on outsourcing to manage the workload. It was a costly and sometimes inefficient system, with challenges related to communication, time zones, and cultural differences.

But after launching Raya, we were able to drastically reduce our reliance on outsourcing. The AI handled a significant portion of customer inquiries, freeing up our human agents to focus on more complex and nuanced issues. This resulted in a substantial reduction in our outsourcing budget, allowing us to reallocate resources to other areas of the business.

AI automation proved to be a game-changer for our support operations. It not only improved efficiency and cost-effectiveness but also enhanced the overall customer experience. With AI handling routine inquiries, our human agents could provide more personalized and attentive support to those who needed it most. This shift led to increased customer satisfaction and loyalty, further demonstrating the value of AI adoption.

substack.aiguyspod.com

@OmahaContentMarketing